Experiences from customers, clients and team members is just as crucial information as any other element.
They are the foundation of any business.
While capturing feedback, opinion and satisfaction levels through survey forms may be easy, turning those results into meaningful use is often difficult. Combining them with data from time collection projects and cost analysis can prove to be impossible.
Taking the time to understand how your team and clients are experiencing your business can also make them feel included in change projects and can go a long way to pave a smooth path to adoption.
With the TANDM Suite not only are there engaging survey platforms, but results are also instantly collated for you giving you access to information faster than ever. Survey results can also be compared over time and against change implementations that are being measured with time collection projects.
Capture customer and client thoughts and feedback about their experience interacting with your business
Understand how satisfied customers and clients were with the service / product received from your business
For healthcare professionals measuring a patient’s perception of their personal experience of the healthcare they have received.
In healthcare, self-report questionnaires, completed by patients, and seek to measure their perceptions of their health status and health-related quality of life
A performance evaluation method to gather feedback and insights for employees from all business departments.
Net Promoter Scores evaluates customer experience and loyalty to a business
Document employee performance identifying strengths and weaknesses and helps to set future goals.
Collate feedback from certain groups to discover trends and identify potential areas for improvement.
Using the TANDM Suite was easy and expedited weeks of data collection into instant dashboards for our DILO study. We would definitely recommend Cogniom to anyone looking to make research projects a breeze.
- Populeux Consulting
I have used Cogniom's TANDM software as part of the projects we undertake with our hospitals. Based on my experience, their software will no doubt will be very impactful and will help many companies deliver a positive return on investment.
- Johnson & Johnson
Dr. Fiona Hawthorne
Hummingbird House engaged the services of Cogniom and their software, the TANDM Suite, to assist with our team’s DILO studies. I would definitely engage in their services again, and highly recommend them to anyone looking to conduct any type of observational research projects.
- Wesley Mission QLD
Using the TANDM Suite, we were able to rapidly support our client to develop alternate strategies for supply during a pandemic.
Data management and capture can often be difficult, but the TANDM system allows researchers to customise their data capture and data presentation per study. Switching between studies is easy and the TANDM system has great potential for all research staff.
- a Victorian Hospital